Monday, September 29, 2008

I Won!

This is late in coming, but I won. David against Goliath, gum in a 3 year old's hair (peanut butter really does work) kind of won.

Sam's Club sent me this message two weeks after the email I sent, documented in my last post. I'll take it, in spite of the unprofessional tone, spelling, and grammar. Really, who do they employ in their customer service department?

"I truely am sorry for the experiences your family has went through in our club. We are a family friendly establishment and don't want you to feel uncomfortable to bring your family here. We will communicate to all managers, teamleaders and associates on choosing appropriate movies to display. We thank you for bringing this to our attention and thank you for your business."

True to their word, when I have gone into Sam's since then they have had nothing higher than a PG rating playing. The day or two after I sent my letter they were playing "Cars" on all of the tvs. Several days later they had "The Polar Express" playing, "Cars", and another mildly rated movie. Coincidence? I think not.

I would like to think that the corporate world does, in fact, care about the morality of their actions.

I'm jaded enough to know that it's probably their legal department that jumped into action. Emotional distress, anyone? That's the only reason I can think of that took them two weeks to answer me, yet they made changes within the first couple of days after receiving my email. Whatever their motive, I'll take the changes.

I am mama bear. Hear me roar!

6 comments:

Michal said...

good for you! just one person CAN make a difference!
and may i just say that i am appalled by the grammar and spelling? yikes! who are they hiring at corporate?

Kizzie and Andy said...

That's awesome Becca! Good for you!

Also, have they not heard of spell check?! Seriously.

Kimberly said...

That's fabulous! Way to be a force for good in the world!

The Palmers said...

Yay! Good for you!

mindyluwho said...

Wow. I am impressed and motivated to think that I can make a difference. Thank you for standing up to the big guys!

Steph @ Diapers and Divinity said...

Hi, just visiting your blog for the first time, but I LOVE what you did and the change you were able to make. Gives me courage to do more and say more. Thank you!